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All-In-One Guarantee ™:
The All-In-One Guarantee ™ is primarily designed by Octorose for our customer one more step satisfaction guarantee program. Octorose deposits money into paypal escrow like account to make sure customer will get the money back.This also allow customer file a dispute with third party if customers still do not satisfy with our services. With no question asked, if customers do not satisfy with the products, within 30 days customer can simply return and get refund. Please read the following return and exchange policy.
Return and Exchange
Return and exchange is accepted within 30 days of receipt. We will refund the purchase price plus applicable sales taxes. Shipping and handling is non-refundable for all returns and exchanges. All return items must include original packaging and are in resalable condition. We will not accept any used, washed or damaged products. Please e-mail [email protected] and include your invoice with a brief reason when returning a package.
Payment security and Privacy:
The transaction on eCRATER support Secure Socket Layer (SSL) encryption. The your payment info also secured through Google and Paypal secured transaction.
We collect your shipping address, email, and phone numbers. All information is used for order processing purpose and may send promotion if needed. We do not sell or rent those info to other party.
We don’t collect your financial information (your card number and expiration date and so on) if you paid through paypal or google.
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